FAQ

What do I do if my order is damaged?
In order to proceed with the entire process we kindly ask you to provide us with:  Picture of the damaged item  Picture of the box you received you...
Wed, 12 Aug, 2020 at 2:23 PM
Why did I only receive part of my order?
We are sorry for the inconvenience. We will resolve the issue in the shortest time possible. Kindly provide the following information: Order n...
Wed, 12 Aug, 2020 at 2:23 PM
I received the wrong goods, what do I do?
We are sorry for the inconvenience. We will resolve the issue in the shortest time possible. Kindly provide following information: Order numbe...
Wed, 12 Aug, 2020 at 2:23 PM
Where can I find product sizing information?
Most of our clothing brands have a size-chart that is available on each individual product page. You can use this website as a reference to compare UK/U...
Fri, 8 Jan, 2021 at 2:36 PM
How do I take care of wool products?
You can find instructions for the wool care on the URL below: https://mallofnorway.com/how-to-wash-wool-clothes
Wed, 12 Aug, 2020 at 2:23 PM
How do I take care of down jackets?
You can find instructions for the down jackets washing on the URL below: https://mallofnorway.com/how-to-wash-down-jackets
Wed, 12 Aug, 2020 at 2:23 PM
When is your next discounted sale?
If you want to be informed about our upcoming offer and discounts kindly subscribe to our newsletter on the bottom of our homepage https://mallofnorway....
Wed, 12 Aug, 2020 at 2:23 PM
Are there any hidden customs costs or import fees?
The price that can be seen on the checkout page is total. The VAT is included so there are no additional costs.
Wed, 12 Aug, 2020 at 2:23 PM
I cancelled my order. When do I get my money back?
The estimated return time depends on the bank. It can take up to 15 days until the return payment reaches the account.
Wed, 12 Aug, 2020 at 2:24 PM
Product is out of stock, when will it be available again?
We can’t give you the precise day the product will be available again. You can receive the notification if you click on the button NOTIFY ME on the prod...
Wed, 12 Aug, 2020 at 2:24 PM