FAQ

Where is Mall of Norway Norway based?
Mall of Norway is based in Flåm and Ålesund - Norway. Keep in mind that we have international shipping as well if you are based internationally.
Wed, 12 Aug, 2020 at 2:22 PM
Where are your products shipped from?
The products are shipped from Flåm - Norway. Keep in mind that we have international shipping as well if you are based internationally.
Wed, 12 Aug, 2020 at 2:22 PM
Can I expedite my shipping?
Unfortunately, there is no such option.  We have a standard shipping option that requires from 3-5 days.
Wed, 12 Aug, 2020 at 2:22 PM
Can you ship internationally or process international credit cards?
We are based in Norway and we have an international shipping option for international customers. All international Visa,Mastercard and American Express ...
Wed, 12 Aug, 2020 at 2:22 PM
How can I pay for my order?
All international Visa, Mastercard, and American Express cards are accepted as payment methods. Alternative payment methods are also available such as K...
Wed, 12 Aug, 2020 at 2:22 PM
How long will it take me to get my order?
The estimated delivery time depends on the country the order is shipped to. It can take from 3-7 business days in order for the product to reach your de...
Wed, 12 Aug, 2020 at 2:22 PM
How can I check the status of my order?
There are two ways to check the status of your order. You can check the status at the customer area or confirmation email.
Wed, 12 Aug, 2020 at 2:22 PM
Can I cancel or change my order?
It is possible to cancel or change the order in the initial status before the parcel is shipped. From that moment onwards cancelation or item change is ...
Wed, 12 Aug, 2020 at 2:22 PM
Can I exchange my order?
It is not possible to exchange the order, it is though possible to return the order and get refunded and then to place a new order with the size-color t...
Wed, 12 Aug, 2020 at 2:22 PM
How do I return my order?
In order to get informed about our order policy, kindly check the conditions on our website: https://mallofnorway.com/delivery-and-returns/  We ha...
Fri, 16 Oct, 2020 at 5:04 PM